Shipping policy

Shipping Policy

Order Processing:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping:

Standard Shipping (5-7 business days): FREE

Expedited Shipping (2-3 business days): $14.99

Overnight Shipping (1-2 business days): $24.99

Note: Delivery delays can occasionally occur due to customs processing.

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

[CrystalEclat] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

[CrystalEclat] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns:

Our Return & Refund policy provides detailed information about options and procedures for returning your order.